1. Good morning /Good afternoon /Good evening.Room service.xxx speaking.How may I help you ?你好，送餐部。

2.Would you like some drink ?请问你要喝点什么?

3.Would you like some soup or appetizer to start with you meal ?Our daily soup is onion soup .Our daily specials are pork chop and seafood pizza。

请问你要不要先点头盘或汤?我们今天的例汤是洋葱汤，特选是猪扒和海鲜批萨。

4.How about you main cause ?主食你要点什么呢?

5.Would you like some dessert ?你要不要点些甜点呢?

6.May I have your room number ?请问你的房号是多少呢?

7.Thank you .May I repeat your order now ?谢谢你，请问我能重复您的点单吗?

8.Your room number is xxx,You ordered xxx. Am I correct?您的房号是xxx，您点了xxx，对吗?

9.Thank you for your calling .We will deliver your food in about 20 minutes.Good-bye .感谢您的来电，大概20分钟后我会把食物送到您的房间。再见。

Room service

1.(knock at the door 3 times )Good morning / Good afternoon /Good evening .Room service .

2.Good morning /Good afternoon /Good evening .Mr /Miss xx,My name is xxx.May I come in ?你好，XX先生/小姐，我叫XX，我可以进来吗?

3.May I put the tray /trolly over here ?我可以把托盘/餐车放这里吗?

4.It’s xxx(open cover ,introduce food ,and cover it).Is it correct?

这是你点的XXX(打开盖子，介绍食品，再盖上)，您看对吗?

5.Here is your bill ,sir/ma’am.Would you mind to sign it now ?It’s xxx(read the items).total xx RMB.这是您的帐单，麻烦您签一下，这是XXX(读出帐单上的菜名)。一共XXX元。

6.Thank you .May I remove the covers ?谢谢您，我可以把您的盖子拿走吗?

7.Is there anything I can do for you ?请问您还有什么需要帮忙吗?

8.When you finish your meal .Please dial “2” to call us to remove the tray /trolly.

当你用完餐后请拨电话“2”我们将会为您提供收拾餐具服务。

9.Thank you .Enjoy your meal .Good –bye .

谢谢您。请慢用，再见。

Call back

Good morning /Good afternoon /Good evening .Mr/Miss xx . This is room service .xx speaking ,how’s your meal ?/Did you enjoy your meal ?May I come and remove the tray /trolly?

你好，XX先生/小姐，我是送餐部的员工，我叫XX。您的用餐愉快吗?请问你现在方便让我到您的房间把餐具收回来吗?