[ti:] [ar:] [al:] [by:] [00:02.00]喜欢tingclass.net，就把tingclass.net复制到QQ个人资料中！Unit 4 [00:03.96]Lesson 1 [00:06.02]Exercise 3 [00:08.43]...Can I help you? [00:11.43]...Paul Y Associates.Can I help you? [00:15.69]Good morning.Paul Y Associates. [00:19.06]Can I help you? [00:21.28]...in marketing,please. [00:24.80]...miss Chang in marketing,please. [00:28.78]...speak to Miss Chang in marketing,please. [00:33.56]I'd like to speak to Miss Chang in marketing,please. [00:38.83]Unit 4 [00:42.59]Lesson 1 [00:44.61]Exercise 7 [00:46.90]OPERATOR:Good afternoon. [00:48.84]Bat Computers.Can I help you? [00:52.76]Hello.I'd like to speak to Mr Chi in Sales and Marketing,please. [00:59.63]It's about information on new products. [01:03.31]OPERATOR:Who's calling,please? [01:05.74]MS RAY:This is Ms Ray, [01:09.37]Jeanette Ray,from Apex Design. [01:13.00]OPERATOR:One moment please,Mr Ray. [01:15.93]MS RAY:Hello? [01:18.75]MR CHI:Hello,Ms Ray.How can I help you? [01:23.06]MS RAY:Well,Mr CHi,I'd like to have some information [01:28.99]about your new range of computer. [01:32.46]Can you send me something? [01:34.81]MR CHI:No problem,Ms Ray, [01:37.58]I'll send the information immediately. [01:41.50]Can you give me your address? [01:44.79]MS RAY:It's Dasan House. [01:49.18]D-A-S-A-N House,Tim Road,Bangkok. [01:57.49]MR CHI:So that's Dasan House, [02:01.04]Tim Road,Bangkok.Fine. [02:06.34]MS RAY:Thank you very much,Mr Chi. [02:10.08]MR CHI:My pleasure. [02:12.32]MS RAY:Goodbye. [02:14.52]MR CHI:Goodbye. [02:16.19]Unit 4 [02:18.15]Lesson 1 [02:20.16]Exercise 8 [02:22.20]When I first moved to Britain, [02:24.84]I thought my English was quite good. [02:28.00]I could understand most of the things people said to me. [02:31.52]But when I started working in an office, [02:34.53]I had a lot of trouble. [02:37.04]The telephone was the worst thing. [02:39.54]I didn't know what to say when people ran. [02:43.10]And when I tried to call,I panicked. [02:46.75]Unit 4 [02:48.71]Lesson 2 [02:50.72]Exercise 1 [02:52.97]Good Morning.Paul Y Associates.Can I help you? [02:56.65]MR WISLON:I'd like to speak to, [02:59.35]I think it's a Miss Chang,in the [03:04.88]...er...finance department,please... [03:07.70]I'm sorry.we don't have a Miss Chang in finance. [03:12.22]But I spoke to her a few weeks ago...Miss Chang! [03:17.08]OPERATOR:How do you spell that? [03:19.51]MR WISLON:C-H-A-N-G I think. [03:24.08]OPERATOR:OK.Hold the line,please. [03:26.90]No,sorry,there's no Miss Chang in the finance department. [03:31.71]MR WISLON:Oh dear...I need to speak to her [03:35.24]...Wait a minute... [03:38.16]I've got a note here with her name on it somewhere....no [03:42.89]OPERATOR:Good Morning. [03:44.90]Paul Y Associates.Can I help you? [03:48.01]MR WISLON:Extension 3476,please. [03:51.75]OPERATOR:Hold the line,please. [03:54.39]MR WANG:Marketing.Mw Wang speaking. [03:58.90]MR WISLON:Can I speak to Mr Zhai,please? [04:02.07]MR WANG:I'm sorry,he's in a meeting. [04:04.99]MR WISLON:Oh,er... [04:07.13]MR WANG:Can I take a message. [04:09.38]MR WANG:No,thanks.I'll call again later. [04:12.28]MR WANG:OK.Thank you. [04:14.53]Unit 4 [04:16.48]Lesson 2 [04:18.91]Exercise 3 [04:21.45]RECEIVER What's her name. [04:25.03]Her name's Halliday.H-A-L-L-I-D-A-Y. [04:33.75]How do you spell the name of the company. [04:38.17]CALLER Apex Designs.A-P-E-X. [04:44.38]What's the name of the road again,please? [04:48.72]CALLER Bukitima Road.B-U-K-I-T-I-M-A,Road. [04:59.87]RECEIVER How do you spell that? [05:03.82]CALLER Fukuoka.F-U-K-U-O-K-A. [05:13.64]Sorry,which extension was that again. [05:19.07]CALLER Extension 3985.3-9-8-5. [05:27.38]RECEIVER I'm sorry,extension.. [05:30.67]CALLER 2164.2-1-6-4 [05:38.07]Unit 4 [05:42.32]Lesson 2 [05:44.65]Exercise 4 [05:46.89]I'd like to speak to Mr Songinthorn,please. [05:53.29]YOU:I'm sorry,he's in a meeting. [05:56.48]Can I take a message? [05:59.72]No,thanks,I'll call again later. [06:03.64]2.Can I speak to Mr Songinthorn,please? [06:09.31]YOU:I'm sorry,he's on a business lunch. [06:13.51]Can I take a message? [06:16.96]Yes,please tell him Ms Kim -K-I-M-called. [06:24.41]3..CALLER:Is Mr Songinthorn there,please? [06:29.87]YOU:I'm sorry,he's in a production meetin [06:34.28]Can I take a message? [06:37.10]CALLER:No,thanks,I'll call again later. [06:41.15]4I'd like to speak to Victor Songinthorn,please. [06:47.63]I'm sorry,he's on a business trip today. [06:51.89]Can I take a message? [06:55.23]CALLER:Yes,please. [06:58.03]Tell him Su-Ann Park -P-A-R-K-called. [07:04.61]Unit 4 [07:06.62]Lesson 2 [07:08.66]Exercise 5 [07:11.14]When I first came to work at Flence. [07:15.08]I couldn't get used to the phones ringing all the time. [07:20.00]My boss was terrible. [07:23.18]If a phone rang more than three times, [07:27.60]he used to shoud. [07:30.13]Are we trading today. [07:33.37]Answer the phone. [07:36.14]Of course,he was right. [07:39.14]Answering the phone promptly and efficiently. [07:43.56]is essential to good business practice. [07:47.37]Unit 4 [07:50.48]Lesson 3 [07:52.54]Exercise 1 [07:55.26]NAI TRAN :Good morning,hotel reception. [07:57.98]Can I help you? [08:00.01]Can I speak to Zung Tran,please? [08:03.96]I'm sorry,my father's out of the office at the moment. [08:08.22]MR THANAT:Ah.Can I leave a message? [08:12.08]NAI TRAN:Yes,of course. [08:14.23]Just let me find a pen...OK. [08:20.16]Yes,could you ask him to call me back,please. [08:23.84]My name is Mr Thanat and my number is 345897. [08:31.31]NAI TRAN:Mr Thanat,345987. [08:38.23]Can you tell me what it's about? [08:41.68]MR THANAT:I'm from vietnam Tours in Bangkok. [08:45.23]We have some guests for the hotel next month. [08:49.07]OK.I'll ask him to phone you as soon as he gets back. [08:53.51]MR THANAT:Thank you.Goodbye.NAI TRAN:Goodbye. [08:57.04].LADY:Hello. [09:00.28]ZUNG TRAN:Good afternoon.Zung Tran here. [09:04.72]Can I speak to Mr Thanat,please? [09:08.35]LADY:I'm sorry,could you repeat that? [09:12.66]ZUNG TRAN:It's Zung Tran. [09:16.40]Can I speak to Mr Thanat,please? [09:19.95]LADY:Who? [09:22.07]ZUNG TRAN:Thanat.Er...Is that 345 987? [09:30.69]LADY:Yes. [09:32.72]ZUNG TRAN:Vietnam Tours? [09:35.83]Tours?No,no you need to ring the tourist office. [09:42.94]I'm sorry,I've got the wrong number. [09:47.35]Unit 4 [09:50.07]Lesson 3 [09:52.37]Exercise 3 [09:54.72]Good morning,British Airways.How may I help? [09:59.34]MARCOS:Good morning. [10:01.46]Could I speak to James Wicks,please? [10:04.98]SECRETARY:One moment,please. [10:07.10]I'm sorry.Mr Wicks is in a meeting right now. [10:12.93]MARCOS:I see.Is that his secretary? [10:16.69]SECRETARY:Yes,that's right. [10:19.22]Well,could you ask him to call me as soon as possible,please? [10:24.21]It's urgent. [10:26.61]SECRETARY:Of course,no problem. [10:29.85]MARCOS:My name is Maria Marcos, [10:33.61]and my number is Singapore 379767. [10:41.14]Marcos.Sorry,what was that number again? [10:47.62]MARCOS:Singapore 376767. [10:53.39]And could you tell me what it's about? [10:57.20]MARCOS:It's about the new schedules. [11:00.55]SECRETARY:About the new schedules. [11:04.18]OK.I'll ask him to call you back [11:08.12]as soon as the meeting finishes. [11:10.92]MARCOS:Thank you very much. [11:13.22]SECRETARY:Goodbye. [11:14.78]MARCOS:Goodbye. [11:16.33]Unit 4 [11:18.28]Lesson 3 [11:20.40]Exercise 5 [11:22.91]1.I'd like to speak to the manager,please. [11:29.78]2.Is that 6223134? [11:39.63]3.Sorry.Goodbye. [11:49.97]Unit 4 [11:51.93]Lesson 3 [11:54.18]Exercise 6 [11:56.48]Answering the phone is a matter of common sense. [12:01.18]You should answer promptly [12:03.58]and be courteous and helpful and you should always be clear. [12:08.96]It doesn't matter how rude the caller [12:14.26]is because the caller is always a client or a custom [12:17.84]and you should remember the English saying, [12:21.32]'The customer is always right. [12:25.08]Unit 4 [12:29.60]Lesson 4 [12:31.66]Exercise 1 [12:33.88].ZUNG TRAN:Good morning.Hotel reception. [12:37.33]Can I help you? [12:39.66]Can I speak to Zung Tran,please?Speaking. [12:44.17]Aha!At last!This is Mr Thanat from vietnam Tours in Bangko. [12:50.52]I've been trying to contact you. [12:54.21]Ah,yes,of course.How can I help? [12:58.62]I need ten single rooms from June 5th to June 10th. [13:03.64]I'm sorry.This is a very bad line. [13:07.58]Could you repeat that,please? [13:10.82]Ten single rooms from June 5th to June 10th. [13:16.88]ZUNG TRAN:I'm sorry,I can't hear you. [13:20.17]I'll hang up and call you back.OK? [13:23.72]MR THANAT:OK.ZUNG TRAN:Good morning.Hotel reception. [13:28.24]Can I help you? [13:30.57]CALLER:A single room? [13:34.09]ZUNG TRAN:I'm sorry,I can't hear you. [13:37.83]Could you speak up,please? [13:40.65]CALLER:A single room? [13:44.91]ZUNG TRAN:I'm sorry,I don't understand. [13:48.20]A single room...you have...tonight? Ah, [13:56.82]I understand now. [13:59.36]You want a single room for tonight. [14:02.88]CALLER:Yes...you have? [14:06.51]Zung TRAN:Yes,we have a single room for tonight. [14:11.37]What is your name? [14:13.67]Unit 4 [14:15.63]Lesson 4 [14:17.75]Exercise 3 [14:20.38]1.I've been trying to contact you. [14:27.02]I need ten packets of paper. [14:30.96]That's right.Thank you. [14:35.98]2.I've been trying to contact you. [14:42.22]The company needs four extra worker. [14:46.92]Thank you very much. [14:50.95]3.We've been trying to contact you. [14:57.45]We need more spare parts for the vehicler. [15:02.08]Great,thanks. [15:05.71]4.We've been trying to contact you. [15:13.15]We need two extra deliveries this week. [15:17.77]Two extra deliveries,yes. [15:22.22]5.We're been trying to contact you. [15:29.40]We need seven double rooms, [15:32.98]five single rooms and two twin rooms for next week. [15:39.09]And Two twin rooms,that's right. [15:43.98]Unit 4 [15:46.01]Lesson 4 [15:48.16]Exercise 5 [15:50.58]1.OPERATOR Good morning,DZT Corporation. [15:58.16]Can I help yo [16:01.06]HANS MULLER Good morning. [16:03.25]I'd speak Chris Lo please. [16:06.70]OPERATOR Hold line please. [16:09.50]2.OPERATOR I'm sorry.He's in meeting. [16:16.71]Can I take a message? [16:19.71]HANS MULLER No,thank you. [16:22.04]I was call again later. [16:24.80]3.OPERATOR Good afternoon. [16:30.63]DZT Corporation.How can I help? [16:35.44]I've been trying contact Chris Lo. [16:39.77]I need information. [16:42.59]Who's calling? [16:44.84]My name is Hans Muller. [16:47.77]How do you spell that please? [16:51.03]M-U-L-L-E-R. [16:55.60]One moment please. [16:58.53]4.CHRIS LO Chris Lo speaking.How can I help? [17:05.53]HANS MULLER This Hans Muller. [17:08.04]I'm been trying contact you. [17:10.96]I need some informations of new range products. [17:16.21]CHRIS IO I'm sorry this bad line. [17:20.26]I can't hear. [17:23.08]Can you speak up please? [17:25.91]HANS MULLER I'll hang up call back ,OK? [17:30.79]Unit 4 [17:32.70]Lesson 4 [17:35.23]Exercise 6 [17:37.58]Anstralians are pretty direct people, [17:41.40]but I was surprised how direct the Japanese could be [17:45.92]when I spoke to them on the phone. [17:49.15]Instead of saying,'Good morning', [17:52.45]many Japanese people answer just saying,'Yes [17:58.17]I never knew what to say to that. [18:01.90]And at the end of the conversation. [18:06.00]I expect people to say something like,"Thanks for calling. [18:11.59]Goodbye'. [18:13.63]But many Japanese people hang up without saying anything. [18:18.88]This can seem quite rude to a westerner.

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