二. WRITING

PART ONE

Question 46

the staff in your office decided to spend holidays together this year. While reading the new you are attracted by the advertisement of the Grand Palazzo Hotel in Italy. No one in your office has ever been to Italy. So you want your secratary to contact the hotel through telephone.

Write a short message to Ms. Emily Malan ,your secretary.

Suggest the Visit to Italy.

Give the hotel telephone number to her.

Ask her to contact with that hotel.

write 30-40 words on your Answer Sheet.

PART TWO

Question 47

You work for Global institute inc. , which produces softwares. You are responsible for Quality Management System.

Study the following graph which shows the effort taken by your company and IBI Inc , your main competitor. In the graph ,the Quality Management is divided into five parts.

Use the information in the graph to write a short report (about 100 120 wards) suggesting ways of improving the quality management of your company.

Write on your Answer Sheet.

三.LISTENING

PART ONE

Questions 1-12

You will hear three face to face conversations.

Write down one word or number in the numbered spaces on the forms below.

Message One. Questions 1-4

Ordering List

Table No : 3

Name of Customer : Mr.

Dishes : Drink 2 bottles of beer.

Main Dishes : Chicken with red (3 )...

(4 ) ...beef...

stewardess No. 10 Service Time : 6 : 30pm

Message Two. Questions 5-8

NEW ACCOUNT REGISTRATION

Name : Lilian . (5)...Open Date : 3rd ,Feb.

Account Type : (6)...account

Deposit Amount : (7) ...

Message Three. Questions 9- 1 2

Immigration Registration

Flight No : JH21 2

Arrival Time : 11:40

Name : Helen Robbinson

Passport No : 72931831

Purpose of Visit : (9) ...

Temporary Staying Place : mainly with (10) ...

Staying Period : about (11) ...months

Leaving Date : 15th ,(1 2 ) ...

PART TWO

Questions 13-22

Section One

Questions 13-17

You will hear five short pieces.

For each piece decide what the speaker is talking about.

Write one letter (A-H) next to the number of the piece.

You will hear the five pieces twice.

1 3...

1 4...

1 5...

1 6...

l 7...

objects

A catalogues

B boxes

C books

D GREeting cards

E radio programmes

F weather

G TV programmes

H cars

KEYS：

二.写作部分

PART ONE

Question 46

(Sample for reference)

To : Emily

As on one in the office has been to Italy, it will be a good idea to visit it. We may stay in the Grand Palazzo Hotel and the telephone is 809. 775. 3333. Please contact them to get further information.

PART TWO

Question 47

(Sample for reference)

How to improve Quality Management System with limited capitals? That is the key to

success. After careful study of IBI Inc 'our main competitor ,we find that they spend some money in Customer Service and Vender inspections which are vital to Quality Management. As we know, softwares are developed quickly. Customers and venders know clearly what they need. Therefore, we should develop programmes based on information through Customer Service and Vender inspections. Another fact with our attention is that although IBI Inc.'s Plant productivity is not high, they can sell out their new, high-quality softwares quickly as they have a very good Quality Control System. Therefore, we should adjust the capitals.

三.听力部分

1. white 2. 2 3. wine

4. well-cooked 5. Kobak 6. checking

7. 1,000pounds 8. 69 9. on holiday

10. friends 11. three 12. March

13. F 14. H 15. D

16. G 17. A