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Hi. I hope you can help me. I contacted your Client Services Department last night. 你好。我希望你能帮助我。我昨晚联系过你们的客户服务部。

Unfortunately, I've misplaced my card. 真倒霉，我找不到我的信用卡了。

Oh dear, Sir. I am sorry. 哎呀，先生。我很抱歉。

I was told to go to the Emergency Assistance Service. 我被告知来办紧急援助业务。

That's correct. What you need to do is fill in this form for the loss of your card, then we can get authorisation to let you have some cash. 是的。您所需要做的是填写这张信用卡挂失的表格，然后我们可以去请求授权，给您一些现金。

Great. Sign here and here, right? How long do you think this will take? 太好啦。是在这里还有这里签字，对吗?你认为这将需要多久啊?

It'll just be a moment, Sir. We are contacting the card-issuing office to get authorisation for a withdrawal. 就一会儿，先生。我们正在联系发卡机构请求授权提现。

OK, Sir. You are authorised to withdraw up to 8,000 RMB. How much would you like? 好了，先生。您被授权最多可以取8000元。您想取多少钱呢?

I think I'd better take the maximum amount. 我想我最好的是按最高限额支取。

I have no idea how long it'll take to sort this out. Here's my passport. 我不知道需要多久才会解决这件事。这是我的护照。

Thanks. And here's your money, Sir. 谢谢。这是您的钱，先生。

Please check the amount and sign here. 请您核对金额并在这里签字。

That's correct, it's all here. 对啦，都在这里了。

You have saved my life! I really don't know how to thank you. 你救了我一命!我真的不知道该怎么感榭你。