Now, when you're receiving phone calls, there's a couple of things that you must do.

当你接电话的时候，有些事你是必须做的。

First of all, you want to answer that phone promptly.

首先，最好能及时接电话。

Ring one, ring two, ring three; "Hello, this is Tracy."

响第一声，响第二声，响第三声，“你好，我是特瑞希”

By three rings, you should pick up that phone.

到第三声的时候，你应该拿起电话

And what you also want to do is you want to have a smile in your voice.

你同时要让你的声音也充满笑容。

See, I can't see your face.

我看不到你的脸，

So I want to say, "Hey, this is Tracy. Hello."...

所以我就说，“嘿，我是特瑞希，你好啊!”

...alright? Or however you answer the phone...

无论你怎么接电话

...because a smile in your voice will present you as positive and helpful,...

你声音里的笑容都能表现出你的积极和乐于助人。

...and what you want to do immediately is find out...

你马上要做的事情是找出谁在给你打电话和你能为他们做些什么。

...who you're calling and how you can help them.

Those are just essential things that you have to do when you answer the phone.

这些都是你接电话的时候需要做的很关键的事情。

Go back and think about tone and all of those things.

现在回想一下你的语气和相关的事情。

You don't want to answer your phone after it's been ringing seven times,...

不要在电话响了七声之后才接电话

..."This is Tracy."

“我是特瑞希。”

Okay, what's my customer going to think?

好吧，那客户会怎么想呢?

My caller's going to be afraid, very afraid.

打电话过来的人会害怕，很害怕。

So be positive, be professional, give a smile to that hello.

所以，要积极，专业，给打电话的人一个微笑。