Is this Pizza House? We ordered a pizza over an hour ago!

是披萨屋吗?我们一小时前订了一个匹萨!

Employee

I apologize for that, sir. Can I get your name?

非常抱歉，先生。我能知道你的名字吗?

Sam

It's Sam Strait.

我是Sam Strait。

Employee

I'm sorry, Mr. Strait, but I can't find your order on our computer.

不好意思，Strait先生，我在电脑上找不到你的订单。

Sam

What?

什么?

Employee

I think there was an error.

我想是什么地方出错了。

Employee

By some oversight, your order was never recorded.

由于一些疏忽，您的订单并没有被记录下来。

Employee

I don't know who is to blame for this. Do you know who took the order?

我不知道这事该怪谁。您知道是谁接的这个订单吗?

Sam

No, I can't remember. This kind of service is totally unacceptable.

我不记得了。这样的服务是完全没办法让人接受的。

Employee

I assure you, Mr. Strait, this kind of thing rarely happens.

Strait先生，我向您保证，这样的事情很少发生。

Employee

We'll get a pizza to your house immediately.

我们会立刻送一个匹萨到你家的。

Employee

We're very sorry for the inconvenience.

给您造成不便，真的非常抱歉。