[00:00.00]Unit 27 [00:05.46]Listening and speaking [00:07.25]4 You are going to listen to a radio interview [00:11.08]with Dr. Chen Lisha, an expert [00:13.77]on communication skills. [00:16.30]Rosemary, what are the most common situations [00:18.75]where people have problems in communicating? [00:21.23]Well, probably one of the main situations [00:23.22]where people have problems communicating is [00:25.15]where they're unsure of who they're talking to. [00:28.20]So for instance going to a party [00:30.01]and it's a room full of strangers, [00:31.36]people you've never ever met before, [00:33.11]that generally for most people will prove [00:34.95]to be a little bit of a difficult situation. [00:36.86]Erm I suppose the second area is where people [00:38.24]are unsure of what they're talking about, [00:40.51]so the content worries them for whatever reason [00:42.37]And the third area is [00:44.12]where we're in a situation [00:46.52]of speaking to an audience [00:48.26]who we perceive are very different to us, [00:50.59]so they are different in terms of their age, [00:53.10]their experience or their status. [00:53.10]

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