I will be in Chicago next week and needed a rental car. I called up Bargain Rental Cars and made a reservation . After I got through the phone tree , I spoke with a reservation agent .
Agent: Welcome to Bargain Rental Car.
Jeff: I'd like to reserve a rental car.
Agent: What city will you be picking up from ?
Jeff: Chicago.
Agent: Which airport location ? O’Hare or Midway?
Jeff: Hmm I'm not sure. Is there a downtown location?
Agent: Sure. We have an office at 401 State St.
Jeff: Is that near Prairie State College?
Agent: I really don't know.
Jeff: That's okay. I'll go ahead and make a reservation for that location.
Agent: For what date and time?
Jeff: For November 11, around 7 p.m.
Agent: Returning to the same location?
Jeff: No. I’d like to drop it off at the Chicago O’Hare airport.
Agent: Okay. On what date and time?
Jeff: It'll be that Sunday, November 13, around the same time.
Agent: What size car would you like? A compact, mid-size, or full-size ?
Jeff: I’d like the most economical .
Agent: That would be the compact. The rental fee would be $32.25 a day, giving you a grand total of $62.50 for the two days.
Jeff: Does that include taxes and fees ?
Agent: No. With all applicable taxes and fees, you grand total comes to $77.40.
Jeff: Okay, that's fine.
Agent: Your last name?
Jeff: McQuillan. M, C, Q, U, I, L, L, A, N.
Agent: And your first name?
Jeff: Jeff.
Agent: J, E, S, S?
Jeff: No, J, E, F as in Frank , F.
Agent: What credit card will you be using?
Jeff: I'll be using a MasterCard.
Agent: Okay, I have a compact reserved for pick up at our downtown location on November 11 at 7 p.m., returning November 13 at 7 p.m. at Chicago O’Hare. Is there another reservationI can help you with?
Jeff: No, that's all. Thanks.
Agent: It's my pleasure. Have a good afternoon and thank you for calling Bargain Rental Car.
Script by Dr. Lucy Tse