1. Keep skid chains on your tongue; always say less than you think. Cultivate a low, persuasive voice. How you say it counts more than what you say.

2. Make promises sparingly, and keep them faithfully, no matter what it costs.

3. Never let an opportunity pass to say a kind and encouraging word to or about somebody. Praise good work, regardless of who did it. If criticism is needed, criticize helpfully, never spitefully.

4. Be interested in others, their pursuits, their work, their homes and families. Make merry with those who rejoice; with those who weep, mourn. Let everyone you meet, however humble, feel that you regard him as a person of importance.

5. Be cheerful. Don’t burden or depress those around you by dwelling on your minor aches and pains and small disappointments. Remember, everyone is carrying some kind of a load.

6. Keep an open mind. Discuss but don’t argue. It is a mark of a superior mind to be able to disagree without being disagreeable.

7. Let your virtues speak for themselves. Refuse to talk of another’s vices. Discourage gossip. It is a waste of valuable time and can be extremely destructive.

8. Be careful of other’s feelings. Wit and humor at the other person’s expense are rarely worth it and may hurt when least expected.

9. Pay no attention to ill-natured remarks about you. Remember, the person who carried the message may not be the most accurate reporter in the world. Simply live so that nobody will believe them. Disordered nerves and bad digestion are a common cause of backbiting.

10. Don’t be too anxious about the credit due you. Do your best, and be patient. Forget about yourself, and let others “remember.” Success is much sweeter that way.

1.惜言如金。说的永远比想的少。养成低声说话，说有力量的话的习惯。怎么说比说什么更重要。

2.慎做许诺。无论代价如何，诚心诚意信守诺言。

3.永远不要错失机会向某人说饱含善意和激励的话。赞美做得好的工作，不管那是谁做的。如果需要批评，就做有益的批评，绝不要怀有恶意。

4.关心他人，关心他们的追求，他们的工作，他们的家和家人。和那些快乐的人、哭泣和哀伤的人一起营造快乐。让你遇见的每个人，无论他多么卑微，都能感受到你对他的重视。

5.要令人感到愉快。不要老是述说你微不足道的周身疼痛和失望沮丧，给你周围的人增加压力和苦恼。记住，每个人都担负了某种负担。

6.虚心接受他人意见。可以讨论，但不要争论。能友善地表示不同意见是有心胸开阔的标志。

7.让优点自己表现出来。拒绝谈论他人的缺陷。劝阻流言蜚语。那是宝贵时间的浪费，破坏性可能极强。

8.照顾他人的感受。以损害他人为代价的风趣和幽默很不值得，可能会在不经意间伤害他人。

9.不要太在意那些对你的流言蜚语。记住，传播信息的人可能不是世界上最实事求是的记者。随它去吧，不会有人相信的。神经过敏和承受力差是产生流言蜚语的常见原因。

10.不要急于求得信任。尽最大努力，耐心等待。忘记你自己，让别人“记住”。这样获得的成功才愉悦。