[ti:] [ar:] [al:] [by:] [00:02.00]喜欢tingclass.net，就把tingclass.net复制到QQ个人资料中！Unit 6 [00:04.25]Lesson 1 [00:06.31]Exercise 3 [00:08.84]So most of our orders come in by phone or by fax [00:12.79]and Miss Hong here takes care of them. [00:16.13]Could you run through the procedure please,Miss Hong? [00:19.48]MISS HONG:Of course. [00:21.80]I'll see you later,Mi Williams. [00:24.44]So what's the first thing you do [00:28.28]when an order comes in? [00:30.53]Well,first we check that the items are in stock [00:35.96]and then we confirm the order with the customer. [00:40.09]And do you have to phone the warehouse [00:43.93]to check if an item is in stock? [00:45.75]is on computer now [00:46.75]Oh no,the stock control system [00:48.28]so we just key in order into the computer. [00:52.72]And the computer tells us if the item is in stock. [00:57.16]OK,and what happens next? [01:01.50]Next the order is passed to the delivery department [01:06.65]and finally we send an ivoice to the customer. [01:11.61]Unit 6 [01:14.01]Lesson 1 [01:16.05]Exercise 6 [01:18.48]There are certain things junior salesmen must do [01:22.82]when negotiating an order. [01:25.79]It's a very simple procedure. [01:29.35]First,he must call the buying department to check that [01:34.15]we have enough stock to cover the order. [01:38.20]Then he must make sure that the price [01:41.83]he is offering the customer is suitable. [01:45.20]Unit 6 [01:47.34]Lesson 2 [01:49.54]Exercise 1 [01:52.05]What's wrong now,you stupid machine? [01:55.70]If you do that you'll break it. [01:59.83]What's the problem? [02:02.08]It's not working again and I have [02:04.90]25 reports to photocopy by lunchtime. OK. [02:09.52]let's have a look under here then. [02:12.76]There's some paper stuck... [02:18.12]now what's this? [02:21.75]Be careful,if you touch that you'll... [02:24.39]Ow,that's hot! [02:27.31]...burn your hand. [02:30.47]What are you doing,Wen? [02:33.82]What does it look like? [02:36.25]I am trying to repair the photocopier. [02:39.88]But I've just rung the service company [02:43.61]and they're going to send an engineer out to look at it. [02:47.64]But that could be next week [02:50.17]and I've got to get these reports out today. [02:53.72]Now this must fit back in here. [03:01.66]JUNG:The machine is very hot,Wen. [03:05.40]I think we should turn it off [03:08.22]and wait for the engineer. [03:10.81]Wait a minute.I've nearly done it. [03:14.91]The light's gone on. [03:17.62]Let's try it again. [03:20.16]Push the start buttor. [03:23.21]Oh,no,it's stopped again. [03:26.95]Perhaps I will wait for the engineer after all. [03:31.39]:Yes.Let's get some tea. [03:35.52]I know that machine is still working. [03:39.07]Unit 6 [03:42.62]Lesson 2 [03:44.74]Exercise 5 [03:47.22]You can't really have a bad day in business, [03:51.09]because you never know what the effect might be. [03:55.21]If you're rude to a customer, [03:57.85]then you'll lose them,it's as simple as that. [04:01.43]So it's tiring, [04:04.20]but you always have to be in control. [04:07.67]Unit 6 [04:09.74]Lesson 3 [04:11.88]Exercise 2 [04:14.28]The problem is [04:16.76]she's always late for work, [04:20.32]she makes a lot of mistakes [04:23.87]and she's not very good with the customer. [04:27.81]I think we sould sack her. [04:30.87]No,we can't do that. [04:33.59]Her mother is my best friend, [04:36.64]she's almost family. [04:39.18]We can't sack her. [04:42.23]It's difficult. [04:45.16]I agree that Jin-Ming is not very good at her job, [04:49.10]but she is a family friend. [04:52.21]We can't sack her. [04:55.32]What do you think,Steve? [04:57.86]I'm not sure, [05:00.49]maybe we should send her on a business course. [05:04.33]She could learn about bookkeeping and stocktaking.. [05:08.38]SON:That's a good idea. [05:10.42]MR LI:And how to smile [05:13.06]The girl is always so miserable. [05:16.79]It is not good for business! [05:20.43]Unit 6 [05:23.80]Lesson 3 [05:26.49]Exercise 7 [05:28.99]In business,of course,meetings are essential. [05:33.23]But for busy people, [05:36.39]meetings can seem a terrible waste of time. [05:40.62]You haven't got time to sit and talk. [05:45.03]There is always too much to do. [05:49.47]So it's very important [05:52.48]that meetings are well manager. [05:56.06]This is not just the responsibility of the person [06:00.44]holding the meeting. [06:03.14]We must all learn ways of making meetings effective. [06:08.12]Unit 6 [06:10.27]lesson 4 [06:12.41]Exercise 1 [06:14.73]TRAN MAI:I think the IPT system [06:18.00]could cut out 50% of the paperwork [06:21.84]and reduce delivery times [06:25.00]and that's got to be good news. [06:28.00]I agree.The IPT system should reduce delivery times [06:32.71]and that will help to increase sales. [06:35.89]Excuse me,Mr Wang. [06:38.53]Does anyone mind if I open a window? [06:42.01]ALL:Please go ahead,no problem,fine. [06:45.11]OK,so Sutrisno and Mai want the IPT system. [06:51.91]What about you,Mr Wilkins? [06:54.96]Well,I'd like to see [06:58.59]this system in operation before we make any decisions. [07:02.72]OK,so we won't make a decision about the IPT system [07:08.15]until we've done more research. [07:10.98]Everyone happy with that. [07:13.01]Good.Now Sutrisno, [07:16.07]could you arrange for us to see the system in operation? [07:19.52]SUTRISNO:Of course. [07:21.48]Thank you. [07:23.49]And before we go on with the agenda,let's have some tea. [07:28.01]ALL:Yes,excellent. [07:30.72]Unit 6 [07:32.79]Lesson 4 [07:34.85]Exercise 4 [07:37.20]1.A:It's very noisy out there, [07:42.17]I can't hear. [07:44.36]Do you mind if I close the door? [07:47.23]B:No problem,go ahead. [07:50.00]2.A:I'd really like a cigarette, [07:58.13]do you mind if I smoke? [08:00.66]B:Well,I'd rather you didn't. [08:03.66]this is a no-smoking area actually. [08:06.93]3.A:Let's have a drink after work tonight. [08:13.75]B:OK,that's a good idea, [08:16.75]but do you mind if I invite Miss Hong? [08:20.70]She's visiting our department this week, [08:24.33]and I think she's on her own. [08:27.33]A:Fine,no problem. [08:30.34]I look forward to meeting her. [08:33.34]4.A:Excuse me,Mr Arthur,I'm sorry about this, [08:40.68]but do you mind if I go home early tonight. [08:44.78]My son is ill and I need to take him to the doctor. [08:48.93]B:What time is it? [08:50.95]4 o'clock. [08:53.56]OK,no problem,Mrs Malar. [08:57.14]I hope he feels better soon. [08:59.64]Unit 6 [09:01.76]Lesson 4 [09:03.82]Exercise 6 [09:06.36]Everyone should know [09:08.87]how to make business meetings productive. [09:13.20]But of course the main responsibility [09:17.54]for a successful meeting lies with the chairperson. [09:22.97]The chairperson must set the agenda, [09:27.10]encourage everyone to express their opinion, [09:31.80]summarise arguments [09:34.96]and make sure decisions are made.

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