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https://online2.tingclass.net/lesson/shi0529/0001/1763/tc189_6334600.mp3

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Checking an account
A: Hi, this is Ralph Simmons. With whom am I speaking?
B: This is Paula Blake, Mr. Simmons. How can I help you?
A: I’m hoping you can sort a few things out for me. Could you pull up my account?
B: Certainly, sir. Just tell me your account number please.

核查账户
A：你好，我是拉尔夫·西蒙斯。请问您是哪一位？
B：我是波拉·布莱克，西蒙斯先生。请问您有什么事？
A：我希望你能帮我清理些问题。你能查阅一下我的账户吗？
B：当然可以，先生。请告诉我您的账号。