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An angry customer
A: I am very sorry to hear that you’ve been having so many problems, sir.
B: Well, sorry isn’t good enough! What can you do to help me?
A: Well, to begin with, I’d like to ask you a few questions if I may?
B: Fine, whatever it takes to get this straightened out!

气愤的顾客
A：很抱歉听到您有这么多的麻烦，先生。
B：是吗？光抱歉是不够的！你怎么帮我解决呢？
A：好吧，首先请允许我问您几个问题。
B：行，什么都行，只要能解决问题。