VOA商务英语第29课
T: Ms. Tade
H: Mr Hell
W: Waiter
T:This is a good place to see custom service in action.
H:This is a coffee shop, I runned a Department store.
T: Service is Service.Whether sell sandviches or dresses.
W: Ready to order?
T:We don't have menus.
W:Hand on ,I'll be back .
H:We've been here for 10 minutes, and no manus. Let's get out of here.
T:Not satisfy with the service.Take your business elsewhere.
H:Let's hope the service in this coffee shop is better.
T:If not there is another one across the street.
W: Hi how are you today?
T: Fine thanks. What's good today?
W: Everything is good here.
What are you in the move for?
T:I think a sandwich.
W:There is special sandwich menu on the wall.
H:Can I have my sandwich on toasted bread?
W:Of course.You can have on anyway you wanted.
T:See the difference between the two service?
H:Like night and day.
T:AT the first coffee shop we were the intrusion.
H:At this coffee shop, we were valuable customers.
T:That's what customer want to be.A valuable one.
H:The customer is king.
T:The customer is always right.
H:Maybe better custom service is answer to my problem.
W: Do you think we need more help?
D: We certainly do!
Absolutely.
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