[00:03.24]Part B

[00:04.94]Listen and check your answers.

[00:08.05]WOMAN:Hello,John. How are things? JOHN:Am I glad to see you-what a day!

[00:15.23]WOMAN:What’s wrong?

[00:17.42]JOHN:Everything!

[00:19.20] Look!For one thing,

[00:22.49] they’ve forgotten to send a price list with this catalogue.

[00:26.49]WOMAN:Oh,the note says it’s out of print at the moment.

[00:31.58]JOHN:And this manual’s in Japanese!

[00:35.29]WOMAN:I’ll ask them to send us the English one.

[00:38.58]JOHN:And look at this.We ordered 100 disks.

[00:43.18]There are only 50 here.

[00:46.08]WOMAN:It’s OK.The rest are coming later.

[00:50.78]JOHN:And look here.

[00:53.39] I just opened this. The motor is damaged !

[00:57.78]WOMAN:I’ll send it back and get them to replace it.

[01:01.60]HOHN:And I don’t think this invoice is right. WOMAN:OK.

[01:06.19]I’ll phone Accounts.

[01:09.28]JOHN:And on top of everything else,

[01:12.25] the photocopier’s broken down again!

[01:15.47]WOMAN:Don’t worry.I’ve phoned the engineer.

[01:19.86]He’s coming this afternoon.

[01:23.15]Lesson 2

[01:30.93]Part B

[01:32.73]Listen to Helen Johnson phoning Mr Noor,a supplier.

[01:37.83]Are his notes correct?

[01:40.13]RECEPTIONIST:Good morning.High Tec.

[01:47.34]WOMAN:Good morning. This is Helen Johnson from Fleeracker.

[01:51.44] I’d like to speak to Mr Noor in the Sales department.

[01:55.33]RECEPTIONIST:Sorry, what was your name?

[01:57.45]WOMAN:Johnson.Helen Johnson.

[02:00.14]RECEPTIONIST:Right, Ms Johnson.

[02:02.44]I’ll put you through to Mr Noor.

[02:05.23]MAN:Sales department.Noor.

[02:07.43]WOMAN:My name’s Helen Johnson.

[02:09.91] I’m from Fleeracker.

[02:12.41] I’m phoning about our order for the ABC-10P and the ABC 40-S.

[02:18.92] We placed the order two months ago.

[02:22.42] The ABC-10P arrived a couple of weeks ago,but we haven’t received the 40S yet

[02:27.72]MAN:Yeah,just a moment.Could I have the order number?

[02:32.40]WOMAN:Yes.Let me see.It’s EMI 1400.

[02:38.59]MAN:EMI 1400.I’ll just check that.WOMAN:OK.

[02:43.79]MAN:Yeah,I’m very sorry-we’ve had problems with our suppliers.

[02:49.38] We’re still waiting for the delivery of some of the parts.

[02:52.59]WOMAN:That’s all very well,but our customer is waiting,too.

[02:56.80]MAN:Look,look,I’ll see what I can do.

[02:59.38]WOMAN:OK.But I need to know when we can expect delivery.

[03:03.69] I’ll have to cancel if we don’t receive it by the end of the week.

[03:07.48]MAN:I’m very sorry again.

[03:09.99]Look,can I have your phone number and I’ll get back to you as soon as possible?

[03:14.80]WOMAN:It’s 778 9021.

[03:18.37]MAN:778 9021.Right, Ms Johnson.I’ll see what I can do.