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2.1A
ABC: Good morning , ABC software.
Caller: Hello this is Stephanie Ferguson from Morgan Enterprises. Could I speak to Mr. George Braun?
ABC: Is that Mr. Robert brown or Mr. George Braun?
Caller: I’m nor sure, I want to talk to someone about installing software.
ABC: Then you need to speak to George Braun. He’s a software engineer . I’ll transfer your call.
Braun: Hello, George Braun…
2.1C
1 I’m an accountant.
2 I work in the export department.
3 I’m a secretary.
4 I’m an engineer.
5 I’m the marketing manager.
2.1D
The majority of the people in Singapore work in manufacturing, commerce and the service sectors. A total of 11.5% of the workforce are professional or technical workers; by that I mean people like accountants, engineers and lawyers. A further 7% are employed in administrative jobs. These are executives and managers, supervisors and so on, 15.5of the workforce have clerical of office jobs. That’s not only office clerks, but also secretaries, typists and receptionists. Just over a third of all jobs are in production, 36% to be exact. The remaining 30% work in other fields, such as sales.
2.2A
ABC: Good morning, ABC Software.
STEPHANIE: This is Stephanie Ferguson from Morgan Enterprises. I’d like to speak to Mr. Braun.
ABC: Is that Robert Braun or George Braun.
STEPHANIE: Er, George Braun.
ABC: Hold on, please.
STEPHANIE: Thank you.
BROWN: Brown here.
ABC: Hello, Mr. Braun. This is Stephanie Ferguson from Morgan Enterprises. I called last week about the computer system for our office.
BROWN: Sorry, can you repeat your name, please?
STEPHANIE: Yes. Stephanie Ferguson.
BROWN: I’m sorry, Ms. Ferguson. This is Robert Brown. I think you’ve got the wrong extension.
STEPHANIE: Oh, could you put me through to Mr. George Braun, please?
BROWN: Just a moment.
BRAUN: Braun speaking.
STEPHANIE: Is that Mr. George Braun?
BRAUN: Speaking.
STEPHANIE: Ah. My name’s Ferguson. I called you last week…
BRAUN: Sorry, can you spell that, please?
STEPHANIE: F-E-R-G-U-S-O-N. Stephanie Ferguson. From Morgan Enterprises. I called last week about software for our office’s computer system.
BRAUN: Oh yes, I remember…
2.3B1
WALKER: Walker speaking.
MARTIN: Is that you, Barbara? It’s Julian Martin.
WALKER: Oh, hi Julian. How can I help?
MARTIN: Can you give me some information about Maria? You know, the accountant at APG.
WALKER: Sure. What do you want to know?
MARTIN: What’s her surname?
WALKER: Oliveira.
MARTIN: Sorry, can you spell that?
WALKER: Yes. O-L-I-V-E-I-R-A.
MARTIN: What’s her address?
WALKER: Rua Cachambi 2.22260-000 Rio de Janeiro. Brazil.
MARTIN: Rio de Janeiro, Brazil. OK. Now , what’s her fax number?
WALKER: 55 21 394 6845.
MARTIN: I’m sorry, can you repeat that?
WALKER: Sure, 55 21 394 6845.
MARTIN: Right, oh, and could I just check her E-mail address?
WALKER: Ofcourse. It’s mafia@accounts.cnm.br.
MARTIN: mafia@accounts.cnm.br. Great. Thanks for everything.
WALKER: You’re welcome. See you at the meeting on Friday. Bye.
MARTIN: Bye.
2.3B2
RECEPTIONIST: Sand and Sand.
SPENCER: This is Tamara Spencer. Can I speak to tom Morrison please?
RECEPTIONIST: Hold the line, please.
MORRISON: Morrison speaking.
SPENCER: Hello. It’s Tamara Spencer.
MORRISON: Oh, hello Tamara. What can I do for you?
SPENCER: Well, I need some information about Yosio Takahasi.
MORRISON: Sure. What do you want to know?
SPENCER: Who does he work for?
MORRISON: Oceania.
SPENCER: How do you spell that?
MORRISON: O-C-E-A-N-I-A.
SPENCER: O-C-E-A-N-I-A. Right. What does he do?
MORRISON: He’s a sales representative.
SPENCER: Ah. What’s his telephone number?
MORRISON: Just a minute. 813 3827 4848.
SPENCER: Sorry, can you say that again?
MORRISON: It’s 813 3827 4848. Anything else?
SPENCER: Yes. Dose he have an E-mail address?
MORRISON: I’ll just find it…here it is-ytaka@sales.com.jp.
SPENCER: ytaka@sales.com.jp. Well, that’s everything then. Thanks for your help.
MORRISON: You’re welcome. Bye for now.
SPENCER: Bye.
2.3C
1 545 760 2 485255 3 613 1002
4 348 1991 5 684 4521 6 854 166
7 322 752 8 553 0067 9 757 3658
10 605 7331