Conversation Two

对话二

M: Thank you for calling Saks Fifth Avenuedepartment store.

欢迎致电萨克斯第五大道百货商店。

How can I be of assistance to you today?

有什么我能帮忙的吗?

W: Hello. I was in your store this past weekend andbought a few items.

你好。上周末我在你们店里买了些东西。

Yesterday, my friend told me that the annual anniversary sales'd begun.

昨天我朋友告诉我周年庆甩卖已经开始了。

It turned out she bought the same sweater as I did but for a much lower price.

她和我买了件一样的毛衣，但花的钱要少很多。

M: Yes. Our anniversary sales started on Monday.

是的。我们店的周年庆甩卖周一开始了。

We do offer price adjustments within seven days of purchase to ensure our customers'satisfaction.

我们确实七天甩卖促销中做了些价格调整，确保顾客能满意。

You said you did the purchase here this past weekend?

您说是在上周末购买的?

W: Yes. I was shopping in your store last Sunday afternoon.

是的。我是上周日下午在店里买的。

M: That would definitely fall within the price adjustment window.

那个时候肯定是处于调价窗口了。

Do you have an account with us?

您有本店的账户吗?

We can credit your account directly with the difference if you wish.

如果您愿意，我们可以直接在您的账户中补偿差价。

Otherwise we can send a gift card by mail if you prefer.

另外，若您愿意，我们也可以寄一份购物卡。

W: Crediting my account would be wonderful. Thank you.

账户里补偿差价更好。谢谢了。

Now that you mention there's a sale going on, I do remember a dress I quite like when I was inthe shop on Sunday.

既然你提到了还在甩卖，我记得周日在店里有一条裙子我很喜欢。

Is it on offer as well?

这条裙子还在卖吗?

M: Yes, ma'am.

还在卖，女士。

All the new arrivals are 15-20% off.

所有新款都打八五折到八折。

In addition to the sale, we're running a promotion for complimentary tailoring if you need it.

除了甩卖，我们还有个免费裁剪的促销活动，如果您需要的话。

W: That's good news.

这可太好了。

The dress really caught my eye but I did have some concerns about the length.

这条裙子很吸引我，但我有点担心长度。

How long will the alterations take?

改衣服要花多久?

M: Our tailoring department guarantees alterations to be completed within five working days.

我店的裁缝部保证五个工作日改好衣服。

If you like, I can set one aside for you.

如您愿意，我可以为您预留一个位置。

If you're able to come this afternoon, you can give your name to the sales manager and theywill be able to assist you.

如果您能下午就来，可以向销售经理报上姓名，他们将能协助您了。

Questions 5 to 8 are based on the conversation you have just heard.

请根据你刚刚听到的对话回答问题5至问题8。

5. What do we learn about Saks department store?

问题5：关于萨克斯百货商店我们知道了什么?

6. What does the man say Saks department store offers?

问题6：男士说了萨克斯百货商店提供什么?

7. What does the woman want the store to do to address the price difference?

问题7：女士希望商店采取什么措施解决差价问题?

8. What is the service Saks department store offers in addition to the promotion sale?

问题8：除了促销甩卖，萨克斯百货商店还提供什么服务?