中级听力面向有一定英语基础的学习者。本期的听力训练会带来日常投诉的情景话题，请结合mp3以及下方的原文和翻译，开始今天的中级听力练习吧！

听力原文及翻译
A: The water was so cold, this is unacceptable, I'm gonna make a complaint.
A：水太冷了，这太不可接受了，我要投诉。

B: This is the front desk, how can I help you?
B：这里是前台，有什么可以帮您的吗？

A: This is Anita Martin from Room 101, I'd like to make a complaint.
A：我是 101 房间的 Anita Martin，我要投诉。

B: Sure madam. What seems to be the problem?
B：好的，女士。您觉得出了什么问题？

A: There is no hot water in my room, so I had to take a cold shower. This is unacceptable, I'm very disappointed with your service. I'd like you to resolve this matter as quickly as possible, or I'll have to cancel my reservation.
A：我的房间里没有热水，所以我不得不洗冷水澡。这太不可接受了，我对您的服务非常失望。我希望您能尽快解决这个问题，否则我将不得不取消我的预订。

B: Please accept our sincerest apologies for not having hot water, unfortunately, our hot water
system has developed technical problems this morning, we are working on this, and we promise to have this issue solved in almost no time. We'll make sure to give you a discount.
B：对于没有热水，请接受我们最诚挚的歉意，不幸的是，我们的热水系统今天早上出现了技术故障，我们正在努力解决这个问题，我们保证会尽快解决这个问题。我们一定会给您折扣。

A: Okay, thank you. Also there's an issue with the heating, it's very hot in my room.
A：好的，谢谢。另外，暖气也有点问题，我的房间里很热。

B: You can adjust the temperature using the thermostat near the light switch.
B：您可以使用电灯开关附近的恒温器来调节温度。

A: Oh, I see. Okay, thank you for your help.
A：哦，我明白了。好的，谢谢你的帮助。

B: You're very welcome.
B：不用客气。

以上就是本期中级听力练习，希望对您的听力水平有所帮助。坚持收听本栏目，我们每日都会为你带来新鲜的情景听力!您也可以访问网站主页，获取最新的英语学习资料，全方位提升英语水平。